At hiuspares.uk, we aim to process your order as quickly and efficiently as possible. Please review the steps below to understand how your order is handled:

1. Order Placement

Once you select the desired product(s) and complete the checkout form, your order request will be submitted to our system. You will receive an automatic confirmation email acknowledging that we have received your order.

Note: This confirmation does not mean that your order has been accepted or confirmed for fulfillment.

2. Stock and Product Availability Check

All orders are subject to stock availability. If an item is not in stock or discontinued, we will notify you as soon as possible. You will then have the option to:

• Wait for restocking (if applicable)

• Cancel the order

 

Refurbished Parts & Exchange Process

At hiuspares.uk, we offer refurbished parts through an exchange-based system. Please read the terms below carefully before placing an order involving refurbished items:

1. Sending Your Exchange Item

After placing an order for a refurbished product, the customer must deliver or ship the exchange part to the address below as soon as possible:

124-126 Fanshawe Ave, Barking, IG11 8RQ

The part should match the description provided at the time of order.

2. Processing Time

Once the exchange item is received and inspected, the refurbished item will be made available for collection or shipping within a maximum of 2 business days.

3. Payment

Customers may choose to pay in one of the following ways:

• At the time of delivering the exchange item, using card or cash (GBP) in person

• If not paid at drop-off, payment must be made before the refurbished item is released.

4. Collection or Delivery Options

• Customers may collect the refurbished item once it is ready.

• If the customer chooses shipping, the following applies:

  • All shipping costs (for sending the exchange item to us and receiving the refurbished item) are the customer’s responsibility.

  • We are not liable for delays, loss, or damage during the shipping process.

  • Shipping decisions are finalised after discussion with the customer.

  • As standard, we use Royal Mail 24 or 48 Tracked services.

5. Payment for Shipped Orders

If payment has not yet been made, and the customer requests delivery of the refurbished product:

• A payment link will be sent via SMS or email before dispatch.

• Payment must be completed via card using the provided link.

• A receipt or invoice will be included in the shipment.

A digital version can also be sent by email upon request.

Note: If payment is not received, the product will not be dispatched.

6. Cancellation of the Exchange Process After Sending the Exchange Item

If a customer sends an exchange item but decides to cancel the process, the applicable conditions depend on the current stage of processing:

a. If No Work Has Started & No Refurbished Product Reserved Yet

• The customer may:

  • Collect the exchange item in person, or

  • Request it to be returned via courier

    In this case, the customer will be charged:

    • The courier fee, and

    • A 10% handling fee based on the price of the refurbished item listed on our website.

b. If Processing Has Started or Refurbished Item Has Been Reserved

• The customer may still:

  • Collect the exchange item in person, or

  • Request it to be returned via courier

  However, the following charges will apply:

  • The full listed price of the refurbished item as a processing fee

  • If shipped, the courier cost will also be added to the total

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⚠️ Important:
If you wish to stop the process after sending your exchange item, please call us immediately at 0208 175 9188.
We will assess the current stage of your order and inform you which option is applicable.