Privacy Policy
This website is operated by hiuspares.uk. Please read the following Privacy Policy information carefully.
This privacy policy applies to the following personal information:
Website visitors
Customers who purchase products or services or create an account with us
What is personal information?
Personal information refers to any information related to an individual that can be used to identify them, either directly or indirectly, through details such as name, location, account number, online identifier, or other identity factors.
Data Usage:
Website Visitors:
The personal information we collect about you and how we use it: You can visit and browse our website without providing your name or contact details. However, like many websites, our server logs capture details such as your operating system, browser software, IP address, and Uniform Resource Locator (URL), including the date and time of your visit. We use cookies to analyze how our site is used by visitors and to enable some website functionalities. For more details, refer to our cookies policy here.
If you choose to provide your contact details (name, address, business name, email address, telephone number), this may happen when you:
Sign up for our mailing list
Submit a query, request a quote, or other information
Ask us to contact you
Create an account or log in to a members area
Enter a prize draw or promotional feature (we may ask for your name, address, email, and telephone details to manage the event and notify winners)
Customers:
The personal information we collect and how we use it: If you purchase products or services from us, we may use your personal information in the following ways:
To respond to your inquiries
To keep you informed about our products and services
To process orders and follow up on incomplete orders
To manage your account, including conducting identity checks if needed
To manage your credit account (if applicable), including conducting credit checks
To track activity on our site and provide a more personalized experience
For market research purposes
For claims management and insurance purposes
To notify you about important changes to our site or services
To manage deliveries, returns, and refunds
To deal with inquiries and complaints
Keeping You Informed
If you sign up for email updates or have made inquiries about our products or services, we may use the information we collect to notify you about other products and services that may interest you, and to provide updates about promotional offers and related products.
We also analyze the products and services you purchase and your activity on our website to better tailor marketing communications. You can opt-out of receiving marketing communications at any time.
Call Recording
Some telephone calls to our customer service teams may be recorded for:
Training and quality control
Record-keeping or as evidence of conversations
Detection or prevention of fraud
Legal Basis for Processing
Some information is provided by you voluntarily, for example, when signing up for a mailing list or submitting a query. Other information is necessary to fulfill contracts, such as completing a purchase or managing supplier relationships.
Retention of Personal Data
We retain your personal information for as long as needed for legitimate business purposes, such as fulfilling orders, conducting financial transactions, and ensuring compliance with legal requirements. Records are kept for 3 years, after which they are either archived or deleted, depending on the nature of the data.
Security
We take appropriate measures to safeguard your personal information and protect it against unauthorized access, loss, theft, or misuse. However, please note that no online system is completely secure, and while we do our best to protect your information, any data transmission is at your own risk.
Changes to This Policy
Any updates to this privacy policy will be posted here. We encourage you to review this page regularly.
Your Rights
You have the right to:
Access, update, or correct your personal information
Opt-out of marketing communications
Request deletion of your personal data or restrict processing
Request a copy of your data in a machine-readable format (data portability)
File a complaint with a Data Protection Authority if needed
For any privacy-related queries, please contact us at:
Email:info@hiuspares.uk