At Hiu Heat Interface Unites, we want you to be fully satisfied with your purchase. If for any reason you’re not completely happy, we offer the following return policy:

1. Return Eligibility
To be eligible for a return, items must meet the following conditions:

• Items must be unused, in original condition, and with all packaging and tags intact.
• Returns must be made within [X] days of receiving your order (for example, 30 days).

2. Non-Returnable Items
The following items are non-returnable:

• Customized or personalized products
• Clearance or sale items
• Gift cards
• Downloadable digital products

3. How to Return an Item
To initiate a return, please contact us at [insert contact email] with your order number and the item(s) you wish to return. We will provide you with instructions on how to proceed with your return.

4. Return Shipping
Customers are responsible for the return shipping costs, unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure your return reaches us.

5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to the original payment method within [X] business days. Shipping fees are non-refundable.

6. Exchanges
If you would like to exchange an item, please follow the return process above and place a new order for the desired item.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert contact email]. We will arrange for a replacement or issue a full refund, depending on your preference.